Return & Refund Policy
1. Introduction
We weren’t too happy making this. But some situations are unavoidable in life — and it will make us sad to see you go, but we get it. So, if you’re going to cancel on us, here’s a set of ground rules to make this easy for you and for us.
As with any booking or purchase, there are terms and conditions that apply to transactions at DIVEIndia. By placing a booking or making a purchase with us, you agree to the terms set forth below, along with this Policy.
We’ve tried to be thorough, but if your situation hasn’t been covered here, we are always just a call or WhatsApp away — and we promise we’ll do everything we can to resolve your situation in the absolute best way possible.
2. Definitions & Key Terms
To help explain things as clearly as possible, every time any of these terms are referenced they are strictly defined as:
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to DIVEIndia, responsible for your booking under this Return & Refund Policy.
Customer / Guest: The individual, diver, or group that books a service or purchases a product from DIVEIndia.
Service: Scuba diving courses, fun dives, experience programs, accommodation at DIVEResort Neil Island, and third-party facilitated services such as ferry bookings and transfers.
Deposit / Advance: A partial payment made upfront to secure a booking, as instructed in the booking confirmation.
Course Material: Digital or physical study materials issued as part of a dive course, which are non-refundable once issued.
Peak Season: 15th December to 15th January each year, during which special cancellation conditions apply.
No Show: A guest who does not arrive for a booked activity without prior notice.
Third-Party Services: Services booked through DIVEIndia but operated by external providers — including partner resorts, ferry operators, and airport transfer services.
Force Majeure: Unavoidable events outside our control, including flight cancellations, weather emergencies, and acts of God.
3. Fun Divers
This section applies to certified divers booking fun dives and day dive packages with DIVEIndia.
3.1 Complete Trip Cancellations
| Notice Given | Refund on Deposit Amount |
|---|---|
| Up to Two Weeks Prior | Full Refund |
| Up to One Week Prior | 50% Refund |
| Less than One Week | No Refund |
3.2 Single Day Diving Cancellations
- Cancellation within 24 hours of your scheduled dive — No Refund.
- No Shows will be charged as per a full day of diving. (Ghosting is a universal no-no!)
- Rescheduling instead of cancelling may be possible, basis availability. Please check with the DIVESchool directly for rescheduling options.
4. Student Divers
This section applies to guests enrolled in any dive course — from beginner Open Water programs to Divemaster and Instructor Training.
4.1 Complete Trip Cancellations
| Notice Given | Refund on Deposit Amount |
|---|---|
| Up to One Month Prior | Full Refund^ |
| Up to Two Weeks Prior | 50% Refund^ |
| Less than One Week | No Refund |
^ Regardless of the above, a non-refundable charge applies for course material. This amount will be deducted from your advance before calculating the refund. Your course material will remain accessible to you — anywhere, anytime.
4.2 Single Day Schedule Changes & No Shows
- Changing a single day’s dive plan may be allowed, subject to prior discussion with your Dive Instructor. (Now you know why you must keep them happy!)
- No Shows are not expected — it will hamper your course progress. We are a DIVESchool and take our diving very seriously. The courses, especially so.
- No Shows will be charged as per a full day of diving. (Hangovers and snoozed alarms are not a legitimate excuse.)
5. Experience Programs
This section applies to Intro Dives, Try Scuba programs, Discover Scuba Diving, and all other experience-format programs offered by DIVEIndia. A lot of planning and preparation goes into everything we do.
| Notice Given | Refund |
|---|---|
| Up to One Week Prior | Full Refund |
| Up to 72 Hours Prior | 50% Refund |
| Less than 72 Hours | No Refund |
No Shows — Full program charges will be applicable. (We don’t respond very well to being ghosted.)
6. DIVEResort, Neil Island
This section applies to accommodation bookings at DIVEResort on Neil Island (Shahid Dweep).
6.1 Cancellations
Notice Given | Refund |
Up to One Month Prior | 90% Refund |
Up to Two Weeks Prior | 50% Refund |
Less than Two Weeks Prior | No Refund |
Peak Season: 15 Dec – 15 Jan | No Refund — cancellations not possible during peak season |
Early Check-Out or Unused Nights — No Refund. (Last-minute changes of plan are human, but so are we!)
6.2 Rescheduling
- More than One Month Prior to check-in — one-time rescheduling is possible at no additional charges, subject to availability.
- Less than One Month Prior to check-in — rescheduling is not possible and will be treated as a Cancellation and Rebooking.
6.3 Force Majeure
- In the event of flight cancellations or other force majeure events, we will offer a credit voucher valid for 12 months, redeemable against any future DIVEIndia booking.
- Only Andamans weather-related emergencies will be considered under this clause.
7. Third Party Services
This section applies to services booked through DIVEIndia but operated by external providers — including partner resorts, ferry operators, and airport transfers.
Between you and the service provider, we are the Third Party. We are primarily a DIVESchool. We are not a tour operator for the Andamans — although we like helping our divers by facilitating bookings for hotels and transport. You pay us, we pay them. Easy-Peasy — until it’s time for cancellations and refunds. That’s when it gets tricky.
7.1 Default Position
- Unless specified otherwise at the time of booking, please assume all third-party services are non-refundable.
- Rescheduling of room bookings may be possible; a change fee of 0–50% may apply, depending on the time of year and the lateness of the change request.
7.2 Our Liability for Third-Party Bookings
- We do not take responsibility for problems with the booking or any issues you may have with rooms or service — including lost bookings, wrong room types, or unsatisfactory service.
- In the event of a financial dispute, we will help the best we can but will not be liable for any losses or damages — including loss of deposit — in the event that a service provider does not honour a booking or refuses to issue a refund. This has NOT happened yet. We choose only resorts and providers where we do not expect this to happen — but this is stated in the interest of full disclosure.
- Once we make payment to a third-party provider, it is not refundable to us and, by extension, not to you. We therefore require advance payment for all third-party bookings.
- If you would like a refund on a third-party service, we will request it on your behalf. But if they do not issue the refund, neither can we.
7.3 Ferry Services
- Ferry cancellations or postponements due to unfavourable weather conditions are possible. If the ferry provider issues a refund, we pass it on to you. If they don’t, we are unable to either.
- Missed ferries due to flight delays are treated as a No Show by ferry providers — no refund is issued. Rescheduling may be possible basis availability, at a minimal charge. We will always work toward the next best solution to get you to your destination.
8. Refund Process
To request a cancellation or refund, please contact us as early as possible with the following details:
- Your full name and booking reference or order number
- Date of booking and the service or product involved
- Reason for cancellation
Email: info@diveindia.com
Phone / WhatsApp: +91 77188 41966 | +91 73049 46669 | +91 84338 85669
Locations: Havelock | Neil | Bangalore | Mumbai
- Approved refunds will be processed within 7–15 business days to the original payment method.
- Bank transfer charges and payment gateway fees are non-refundable in all cases.
- For international bank transfers, any remittance or administrative fees are to be borne by the guest.
9. Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
10. Change to Our Refund & Return Policy
We may update, amend or make any changes to this document so that they accurately reflect our service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
11. Contact Us
If you have any questions about this policy, or if your situation has not been addressed above, please reach out to us directly. We are always just a call or WhatsApp away, and we promise to do everything we can to help.
Email: info@diveindia.com
Phone / WhatsApp: +91 77188 41966 | +91 73049 46669 | +91 84338 85669
Website: www.diveindia.com
