Privacy Policy

1. Introduction

DIVEIndia (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you access or use our services, including our website (diveindia.com), associated subdomains, booking platforms, and any services offered through our dive centres across the Andaman Islands (Havelock / Swaraj Dweep and Neil / Shahid Dweep), and our mainland training centres in Mumbai and Bangalore.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Definitions & Key Terms

For the purposes of this Privacy Policy, the following terms apply:
  • Cookie: A small amount of data generated by a website and saved by your web browser. Used to identify your browser, provide analytics, and remember preferences such as language and login information.
  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to DIVEIndia and its associated operations across the Andaman Islands and mainland India.
  • Country: India, where DIVEIndia is based and primarily operates.
  • Customer / Guest: The individual, diver, or organization that registers for, books, or uses DIVEIndia’s services — including dive courses, fun dives, gear sales, and outbound dive trips.
  • Device: Any internet-connected device — phone, tablet, computer, or similar — used to access our website or services.
  • IP Address: A unique number assigned to every device connected to the internet, typically used to identify general geographic location.
  • Personnel: DIVEIndia’s dive professionals, instructors, divemasters, staff, and contractors.
  • Personal Data: Any information that identifies or can be used to identify you as an individual.
  • Service: DIVEIndia’s website, subdomains, booking systems, dive training programs, and associated services.
  • Third-party Service: External advertisers, service providers, payment processors, or partners that may interact with users through our platform.
  • Website: DIVEIndia’s website accessible at diveindia.com.
  • You / User: Any individual who accesses or uses our website or services.

3. Information We Collect

We collect information you provide directly and information generated through your use of our services.

3.1 Information You Provide
  • Full name, email address, phone number, and postal address
  • Date of birth and nationality (required for dive certification records)
  • Dive certification level, training history, and medical declarations
  • Payment and billing information (processed via secure third-party payment gateways)
  • Emergency contact details
  • Communication preferences and feedback you submit
3.2 Information Collected Automatically
  • IP address and device identifiers
  • Browser type, operating system, and referring URLs
  • Pages visited, time spent on pages, and click behaviour
  • Cookie data and session information
  • Geographic location data (country/region level, unless you grant more precise access)
3.3 Information from Third Parties

We may receive information about you from SSI (Scuba Schools International) or other certification agencies if you register for courses through affiliated channels, as well as from payment processors or travel partners facilitating your bookings.

4. How We Use Your Information

DIVEIndia uses the personal information we collect for the following purposes:

  • To process bookings, course registrations, and payments for diving activities
  • To issue, transfer, and maintain dive certifications with SSI
  • To communicate with you regarding your booking, course schedule, and pre-dive requirements
  • To send safety briefings, dive site information, and course materials
  • To respond to enquiries, support requests, and feedback
  • To improve our website, services, and overall guest experience
  • To send promotional communications and dive travel information (with your consent, and you may opt out at any time)
  • To comply with legal obligations, safety standards, and dive industry regulations
  • To prevent fraud and ensure the security of our platform

5. Sharing Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

5.1 Certification Agencies

Your training and certification data is shared with SSI to register and issue your dive certifications. This is a core part of our service and is required for all training programs.

5.2 Service Providers

We work with trusted third-party providers for payment processing, email communications, website hosting, and analytics. These providers access your data only to perform services on our behalf and are bound by confidentiality obligations.

5.3 Legal Requirements

We may disclose your information if required by Indian law, court order, or governmental authority, or where necessary to protect the rights and safety of DIVEIndia, its guests, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences.

Types of Cookies We Use
  • Essential Cookies: Required for the website to function (e.g., session management, booking cart).
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Preference Cookies: Remember your settings such as language and region.
  • Marketing Cookies: Used to deliver relevant communications (only with your consent).

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website and booking systems.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

  • Certification and training records are retained indefinitely as part of international dive certification standards.
  • Booking and payment records are retained for a minimum of 7 years in accordance with Indian financial regulations.
  • Communication data and marketing preferences are retained until you withdraw consent or request deletion.

8. Your Rights

As a user, you have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Ask us to correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where it is no longer necessary, subject to legal and regulatory obligations (e.g., certification records).
  • Right to Restriction: Ask us to limit how we process your data in certain circumstances.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Withdraw Consent: Where processing is based on consent (e.g., marketing), you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at the details provided in Section 11.

9. Children's Privacy

Certain DIVEIndia programs are available for participants under 18 (such as the SSI Junior Open Water Diver). When collecting data relating to minors, we require verifiable parental or guardian consent before processing.

We do not knowingly collect personal data from children under 13 without parental consent. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.

10. Data Security

DIVEIndia implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL encryption for all data transmitted through our website
  • Secure, access-controlled storage of personal and certification records
  • Regular review of our data collection, storage, and processing practices

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and encourage you to use strong, unique passwords when accessing your account with us.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: DIVEIndia We aim to respond to all privacy-related enquiries within 10 business days.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will post a notice on our website and update the “Last Updated” date at the top of this document. Your continued use of our services after such changes constitutes acceptance of the revised policy.

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